Our new beauty boxes launch on the 15th of every month, which is when subscriptions for that edit close and preparations for shipping begin.

Boxes start dispatching from around the 17th of the month. During launch periods it can take a few working days for all orders to be processed, but once your box has been dispatched it should arrive within around 3 working days (Monday–Friday).

You’ll receive an email notification as soon as your box leaves our warehouse, so you’ll know it’s on the way.

Most subscribers receive their box within a few days of dispatch, ready to enjoy their new beauty discoveries.

Your first payment is taken when you subscribe, and we’ll send your first beauty box shortly after.

After that, your subscription renews on the same date each month as the day you signed up.

For example, if you subscribe on the 28th, you’ll be billed again on the 28th of each following month and your next box will then be prepared for dispatch.

If you choose a 3 or 6 month subscription, the next payment will be taken on the same date when that subscription period ends.

For example, if you start a 3-month subscription on the 9th of December, your next charge would be 9th March.

Yes, you can.

If you’d like to take a short break, you can skip a delivery directly from your account area instead of cancelling your subscription.

Many subscribers do this if they’re travelling, have products to finish, or simply want to pause for a month.

You’re always in control and can manage your deliveries anytime through your account.

Yes, absolutely. You’re always in control of your subscription.

If you ever decide to skip, pause or cancel, you can do this quickly and easily through your account area, which you can access here.

There’s no need to contact customer service — simply log in and manage your subscription whenever it suits you.

Most of our subscribers choose to stay because they love discovering new beauty products every month, but if you ever need to take a break, managing your subscription is simple and completely flexible.

Each OK! Beauty Box includes a mix of full-size and travel-size products, carefully chosen so you can properly try and enjoy them.

What matters most is the overall value — every box is guaranteed to be worth over £80, while your subscription is just £15 per month (with your first box only £8.99).

It’s a simple way to discover premium beauty products without paying full retail prices.

Because it’s one of the easiest ways to discover new beauty favourites without the guesswork.

Every month our beauty editors curate five exciting products worth over £80, delivered straight to your door so you can try something new without paying full retail prices.

Many subscribers tell us their favourite part is discovering brands and products they wouldn’t normally have tried — and gradually building a routine that really works for them.

With over 600,000 boxes already delivered across the UK, thousands of beauty lovers enjoy the surprise of opening their box each month and finding something new to love.

Many of our subscribers stay with us for months because each edit introduces them to new brands and beauty favourites.

Redeeming your Loyalty Points is simple, and there are two ways to use them.

Use points towards your subscription

You can turn your points into a money-off voucher for your active subscription.

Simply create your voucher here, and we’ll send you a code that you can apply in your account area before your next renewal.

Use points on a one-off purchase

You can also use your points when placing an order on our website. Just make sure you’re logged into your account and your basket is £30 or more. At checkout, you’ll see the option to apply your points.

Points can be redeemed 200 at a time, which gives you £10 off your order.

If you ever need a hand, our Customer Service Team will be happy to help.