REN Sensitive Skin Beauty Box (worth over £210)

You can cancel your subscription at any time via your account area which can be found here >

This also applies if you have a 3, 6 and 12 month subscriptions.

Please note that cancellation requests must be made at least 5 days before your recurring payment date. This also applies to a 3, 6 and 12 month subscriptions.

If you fail to cancel at least 5 days before your next charge date, your payment will be collected and the box.

***Please also note: Sending an email requesting to cancel does not constitute a cancellation. A response from our Customer Services Team is required for a full cancellation, unless you cancel via your account area.

New boxes are always launched on the 15th of each month.

Recurring payments are always charged on the same date as when you subscribe.

Your box will start being dispatched from the 17th of the month and can take up to 5 working days to be processed. After this, boxes will be dispatched within 2 working days.

You will receive an email update when your box has been dispatched.

Deliveries can be expected 3 working days (Mon-Fri) after the dispatch email is received.

Your recurring monthly payment will always be on the same date as when you subscribed.

So for example if you subscribe on the 28th of the month, your payment will be accepted and your box dispatched for that month. On the 28th of the following month your recurring payment will be charged and your box for that month will then be dispatched within 5 days.

** If you have a 3 or 6 month subscription then your charge date will fall on the same date as when you subscribed.

For example if you have a 3 month subscription and signed up on the 9th of December, your recurring charge will be the 9th of March.

There are 2 ways to use your points. Click here and you can create a money off voucher for your active subscription. As soon as you've redeemed this we will send you your code, this can then be applied in your online portal. There is a perfect little spot to apply your discount code to, but don't worry, if you're having trouble you can contact our Customer Service Team and they will be able to support you with getting this added.

If you're wanting to use your well earned points to make a one off purchase then make sure you're logged in to your online account and your basket must be over £30, at checkout, you’ll see a dropdown to apply your points. You can apply 200 points at a time which is equal to £10 off!!