Subscription Information

At OK! Beauty Box, it's our mission to provide you with the very latest in luxury cosmetic and beauty products every single month, delivered straight to your door.

Our aim is to make your subscription with us as easy and as flexible as we possibly can, in order to provide you with an exciting new way of discovering the very best products that we are confident you'll love.

To make things as simple as possible we only offer one subscription, and that is our Monthly Beauty Box Subscription. You'll receive one beauty box every month at a cost of just £15 including free shipping. You can skip a month or cancel at any time, meaning you're always in control.

*Please note: Once you purchase a subscription from us, you'll need to create an account - (don't worry this is free of charge) whereby you'll be able to stay 100% in control of your subscriptions. Within your account area you can access all of the information regarding your subscription and how to manage it.

Please see the Customer Account details below for steps on how to do this.

Customer Account

Once you have made a purchase with us you'll need to create an account so that you can manage your subscription. This is super easy and only takes 30 seconds.

If you're using a mobile:

- Click the 3 lines icon in the top right of the screen

- Select Log In

- Click 'create account' under the Sign In button

- Follow the steps making sure to use the same email address as you did for your purchase

If using a desktop:

- Click the 'person' icon in the top right of the screen

- Click 'Create Account' under the Sign In button

- Follow the steps making sure to use the same email address as you did for your purchase

*An account is not automatically created when you purchase.

Box & Delivery Information

New boxes are always launched around the 15th of each month and are sold online for a period of roughly 4 weeks.

Boxes are dispatched as of around the 1st of each month.

You will receive an email update when your box has been dispatched.

Deliveries can be expected 4-6 working days after the dispatch date.

We currently deliver to the UK and Northern Ireland. Unfortunately we are unable to deliver to any other countries from the UK at this time.

Gift Cards are not available at this time. To purchase the box subscription as a gift, simply ensure the delivery address matches the delivery address of your recipient.

After purchasing your subscription you'll be provided with access to your Customer Account area where you'll have full control over you subscription. Just to be safe, we'll include a link to your account area via email.

Your box will be delivered via Royal Mail 2nd Class.

Due to current volumes, your box might be delayed. If you have not received your box and it has been 10 working days since you received your dispatch email, please contact us here and one of our friendly staff will assist you. Please make sure you have your Order Number to hand.

In the unlikely event that a product is now no longer available, we will send a replacement of equal or greater value and inform you of this product replacement via email. 

PAYMENT & BILLING

At present we are only able to accept debit and credit cars with the following logos: VISA, American Express, Maestro and Mastercard. Unfortunately we are unable to accept ApplePay, GooglePay or Paypal for the moment.

Yes we do accept internationally registered debit or credit cards but please note we are unable to dispatch outside of the UK.

All of your important information is stored in your Customer Account area whereby you can add/change and update whatever you need to. You'll need to create an account with us after purchase. Please see the Customer Account section below for details on this.

Your reoccurring monthly payment will be debited every month on the day you subscribed. If you subscribed in the 3rd of the month then next months payment will be taken on the 3rd. Please note that at present we are unable to adjust or change your payment date.

Please contact us here and one of our friendly staff will get back to you ASAP.

All subscriptions are recurring and will automatically charge you on the same day of the month in line with the terms of your purchased subscription. This date is the same date that you made your initial purchase. If you fail to cancel, skip or pause your subscription, the charge will remain.

You can cancel your subscription at any time via your account area which can be found here >

Please note that cancellation requests must be made at least 3 days before your recurring payment date.

We don't offer refunds as standard but are able to review this on a case by case basis so please do get in contact if you have any queries.